SHIPPING AND RETURN POLICY - Raccoons Heaven

Shipping & Return Policy – Raccoon Heaven

At Raccoon Heaven, we prioritize the safety, well-being, and legal compliance involved in the shipping and adoption of raccoons. Please review our detailed policy below to ensure a smooth and responsible adoption process.

📦 Shipping Policy

✅ Shipping Eligibility

We ship Worldwide.
It is the buyer’s responsibility to confirm the legality of raccoon ownership in their state or countrybut we help our customers get the permits required to own a raccoon.
We do not ship internationally unless legal importation and wildlife handling laws are clearly met and documented.
We don’t allow in-person pickups at themoment. As we keep our animals in a controlled and secure facility. For the safety of the animals and to prevent stress, we prefer shipping directly to your address once everything in confirmed.

🚚 Delivery Methods

Raccoons are shipped or transported using specialized, USDA-approved animal courier services to ensure safety and minimal stress during travels.

⏱ Shipping Timeframe

Once payment and all legal documentation are confirmed, raccoons are shipped within 1–5 business days, depending on:
- Weather and temperature conditions
- Courier availability
- Health status of the animal (confirmed by our licensed exotic animal vet before travel)

🧾 Documents Included

Health certificate from a licensed veterinarian
Vaccination records
Care sheet
Transfer of ownership papers

Fees

Shipping costs vary based on destination and courier method. Average rates range between $150–$300
Additional charges may apply for:
- Crate/transport container
- Permit or paperwork handling
- Extended travel or remote locations

Return & Refund Policy

❗️ Important Note: All Animal Sales Are Final

Due to the nature of live animal transport and adoption, we do not accept returns or offer refunds once a raccoon has been shipped or picked up—except in specific, pre-approved circumstances outlined below.

🔄 Return Exceptions

We may allow a return or exchange within 48 hours of delivery only if:

The animal arrives dead on arrival (DOA) or in visibly critical health (verified by a certified exotic animal vet).
There was a shipping error, and the wrong animal was delivered.

To qualify for a return:

You must contact us immediately within 2 hours of delivery.
Provide video/photo proof upon opening.
Obtain written confirmation from a licensed veterinarian.

🚫 No Returns For:

Change of mind
Legal issues in your area
Improper housing or care resulting in health problems
Allergies, behavior challenges, or compatibility concerns

Cancellations

Cancellations are allowed only within 24 hours of placing your order or reservation.
After 24 hours, a 25% non-refundable cancellation fee applies.
If the raccoon has already been shipped, the order cannot be canceled or refunded.